Start a Support Ticket
Support cases including our live chat will be addressed during normal business hours: Monday - Friday 8:00 AM - 5:00 PM.
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Please ensure that your issue is not a critical issue we are already aware of, check out the Critical Issues Section of our FAQ.
There is an issue with SOLIDWORKS Design crashing immediately on startup displaying “SOLIDWORKS Has closed unexpectedly!”, please see our resolution guide here.
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Check Out Our Knowledgebase
Most answers can be found in our Knowledgebase. Visit this page while you’re waiting for an answer - we may have already provided a solution!
Not sure what priority level to set on the support ticket form? Here’s a quick guide:
Critical
The software is not operational, no viable workaround exists and/or business is severely impacted.
High
A major software function is inoperable or not working as designed, work can continue but with a significant impact to the business operations.
Medium
A software function is inoperable or not working as designed, work can continue with moderate impact on the business operations.
Low
No loss of functionality, this can be a documentation error, poor error message, etc.